Refund Policy

Last updated: October 19, 2026

Homeowners never pay us, so this policy is for contractors who hold a territory.

What can be refunded

• Monthly territory fee: month to month, cancel anytime. A month already started is not refunded. The fee is credited toward that month's leads, and unused credit ends with the month (live rule on the For Contractors page).
• Bad leads: a lead that is fake or a duplicate is credited back when you report it within 7 days of receiving it.

How to ask

Email corrections@kcroofingdirectory.com with your name, what you bought and the date. We reply within 5 business days.

How refunds are paid

Refunds go back to the original card or account through Stripe. Your bank decides how long it takes to show, usually 5 to 10 business days.

Chargebacks

Please contact us first; most problems are faster to fix by email. If a payment is reversed through a dispute, the service or product it paid for ends.